Francheska M.
Investigator at Labcorp
- Role
- Investigator at Labcorp
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Francheska M.
My goal is to contribute to the growth of a research and development team in the…
Experience
Investigator
Aug 2021 — Present · Indianapolis, US
Support medical record management for central lab documentation• Provide customer relationship management (CRM) data maintenance• Assure quality control and consistency between internal records and study site requisitions• Assure HIPAA compliance is maintained• Work in multiple databases to research complex issues and questions.• Act a liaison between LabCorp, clinical research sites and Sponsors• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet• Speak with customers in a courteous, friendly, and professional manner using standard procedures as well as impromptu conversations• Inquire, clarify, and confirm customer requirements and understanding of the solution• Provide additional customer education and information as needed• Work in multiple databases to research complex issues and questions• Notify clients of test results in a timely and accurate manner• Review test forms for accuracy and report any discrepancies• Participate in activities designed to improve customer satisfaction and business performance
Education
Monroe Community College
ESL
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