Franchesca Guzman
Data Analyst | Learning and Development | Bilingual Educator | Travel Industry Sales
- Role
- Records Analyst at American Airlines
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Franchesca Guzman
At my table there will always be an open space for captivating ideas, enthralling communication and acceptance. I\'m highly interested in providing high quality experiences within travel, food & service industry. I\'ve worked in various contact center directly in training, sales and customer communication. I want to continue to analyze trend and data to better establish policies and improve current and potential buy-in from customers. I have a Bachelor of Arts from University of Rochester one of the premier Political methodology and quantitative universities. One research project I remember assisting with involved using SPSS to analyze data from Urban-Suburban desegregation programs. I\'ve spend the majority of my career in the non-profit and public education sector in New York and Texas. This has grounded me as a skilled Learning and Development professional that is looking to branch back into data.
Experience
Records Analyst
Feb 2020 — Present · Fort Worth, TX, US
Generated over 1M in yearly sales using exceptional customer service skills anchored by superb verbal communication. Highly knowledgeable in researching charging policies for travelers. Worked with Mosaic in data interpretation.
Education
University of Rochester
BA, Political Science
2005 — 2009
Texas McCombs School of Business
Post Graduate Program in Data Science and Business Analytics, Data Science and Business Analytics, 3.60
2022 — 2023
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