Franchesca Geraldo
Looking to work remotely
- Role
- Customer Service Representative at Maximus
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Franchesca Geraldo
9+ years of General Manager experience as well as some experience In Capital One Bank
Experience
Customer Service Representative
Mar 2023 — Present · NY, US
Answering inbound calls in a friendly and courteous manner. Using the appropriate dialing systems to make outbound customer/client calls. Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions. Informing customers about additional products and services. Following the conversational script. Escalating customer calls to supervisors when needed Improving customer retention through specialized programs and services. Utilizing proprietary software systems to complete service orders and requests. Answering customer questions regarding services, products, billing, claims and equipment.
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