Frances N.

Business Analyst @Bede Gaming

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2020 — Present

Business Analyst @Bede Gaming

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Toronto, ON, CA

Working with Bede\'s Product Owners and Developers to identify and deliver iGaming solutions for online gambling and lottery- Requirements Documentation - Gap Analysis- Needs Analysis- Customer Journey

EDUCATION

2008 — 2008

Schulich School of Business - York University

MCBA, Business Analysis

N/A

York University

BA, Sociology and Social Sciences

SKILLS

Data AnalysisSalesStrategic PlanningVendor ManagementBusiness RequirementsCustomer ServiceCustomer SatisfactionRequirements AnalysisSoftware Development Life Cycle (Sdlc)Business ProcessProcess ImprovementQuality AssuranceTime ManagementStrategyBmc RemedyRetailProject PlanningAnalytical SkillsTeamworkBusiness AnalysisBusiness Process ImprovementSdlcRoot Cause AnalysisCustomer ExperienceRequirements GatheringIdentity ManagementManagementTeam BuildingCross-Functional Team LeadershipAnalysis

ABOUT FRANCES N.

I have differentiated myself in my work as a Business Analyst by going beyond identifying gaps in solutions for requirements, to working through possible solutions with the various technical teams involved. I\'ve worked in cross-functional IT development and support teams - co-located, onshore, offshore, Executive Level (Director, VP)Contact: Email: f••••••••@yahoo.com Project Methodologies:• Agile • Scrum• Iterative• WaterfallCore Competencies: • Digital (Agile Projects using JIRA)• Requirements Management (Full Lifecycle)• Data Mapping• Process Analysis• Process Improvement• Systems Analysis• User Acceptance Testing Support• ITIL Foundations Certificate in IT Service Management• Quality Assurance (HP ALM, JIRA)• Problem Management (BMC Remedy)#BA #BusinessAnalyst #Collaboration #Requirements

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