Franceskah-Cindy Felucien-Rouse
Customer Solutions Specialist @WebstaurantStore
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WORK HISTORY
Customer Solutions Specialist @WebstaurantStore
Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales• Ensure that customers always have the most complete and up-to-date information about the status of their orders• Partner with other departments within and outside of CustomerSolutions to support both the customer and the company• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company• Be flexible and adapt to change as we continue to grow as a company• Take initiative and use strategic thinking to ensure that WebstaurantStore is the leader in the online food service industry
EDUCATION
Valencia College
AA
Florida International University
Bachelor of Arts - BA
ABOUT FRANCESKAH-CINDY FELUCIEN-ROUSE
Results-driven and versatile professional with extensive experience in customer service…
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