Francesco Madia
Senior Technical Support Manager @SonicWall
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WORK HISTORY
Senior Technical Support Manager @SonicWall
EDUCATION
Università della Calabria
Computer Science
Economic Technical School "V. De Fazio"- Programmer Address
High School diploma: Economic-Legal and Informatics, Companies Administration and Management, Law and Political Economics, Programming
Master ICT - Elis ICT Academy
Technical Diploma - Certification, ICT, Networks/Systems Administration
SKILLS
ABOUT FRANCESCO MADIA
At SonicWall, my team of senior engineers and I drive premier support, ensuring partners and our support organization benefit from our expertise. With a Master\'s in ICT from Elis ICT Academy, my academic foundation complements practical skills in cybersecurity and network systems management, underscored by a prestigious CISSP certification. Recognized for excellence in customer success and technical support, our team has made significant strides in knowledge sharing and process optimization. We\'ve bolstered customer satisfaction through improved onboarding processes and targeted mentoring, underscoring my commitment to fostering growth and achieving excellence in service delivery.
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