Francesco Vicchi
Senior Director Research & Advisory @Gartner
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WORK HISTORY
Senior Director Research & Advisory @Gartner
Stamford, CT, US
Auito i clienti (prevalentemente grandi aziende) su temi riguardanti Customer Engagement, Customer Service, CRM e tecnologie GenAI
EDUCATION
Università degli Studi di Firenze
Bachelor of Engineering - BE, Telecommunications Engineering
Università degli Studi di Firenze
Laurea, Telecommunication Engineering
Luiss Guido Carli University
MBA, Business Administration
Gies College of Business - University of Illinois Urbana-Champaign
Specialization in Digital Marketing, Digital Communication and Media/Multimedia
Luiss Business School
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT FRANCESCO VICCHI
Senior Manager with 20+ years of international experience in planning, leading and improving cross-channel customer experience.I achieved success in diverse multinational settings, primarily within the Marketing and Sales domain. I have managed complex projects and CRM implementation, with a constant commitment to process improvement, attention to detail and a natural inclination towards structured working environments.I have developed a strategic vision and am able to relate to a wide range of partners, having always worked with C-levels. I have a deep passion for process optimization. I managed large international teams, while setting target KPIs in terms of sales, but also times, costs and quality of service and achieving challenging objectives.Areas of expertise- Customer Experience Digital Transformation CRM Sales & Marketing operations and Campaigns Business Process Reengineering Budgeting and Cost Control Operations Management Data Analysis Team Leadership
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