Francesco Paolo Meccariello

WORK HISTORY

EDUCATION

SKILLS

ABOUT FRANCESCO PAOLO MECCARIELLO

Buongiorno! Grazie - Thanks for visiting my LinkedIn profile!I am a proud father of two beautiful and super-smart sonsMy current job in aerostructure organization as Head of Leonardo Customer service for ATR and others programs, ensure that the needs of customers are being satisfied. My aim is to provide excellent customer service and to promote this idea throughout the organisation I work for.I work at various levels, from head office to the front end of the business and in most cases be:helping to develop and implement a customer service policy for an entire organisation;finding ways to measure customer satisfaction and improve services; managing a team of customer services staff; handling face-to-face enquiries from customers. The current customer service manager are expected to understand and satisfy their customers requirements and exceed their expectations as much possible.My main responsibilities are :providing help and advice to customers using Leonardo organisation\'s products or services;investigating and solving customers\' problems, which may be complex or long-standing problems thandling customer complaints or any major incidents, issuing refunds or compensation to customers;keeping accurate records of discussions or correspondence with customers;analysing statistics or other data to determine the level of customer service our organisation is providing;developing feedback or complaints procedures for customers to use;improving customer service procedures, policies and standards for our organisation or department;meeting with other managers to discuss possible improvements to customer service;being involved in staff recruitment and appraisals;training staff to deliver a high standard of customer service;leading or supervising a team of customer service staff;learning about our organisation\'s products or services and keeping up to date with changes;keeping ahead of developments in customer service