Francesco Benincasa
Head of Technical Support @Sibill
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WORK HISTORY
Head of Technical Support @Sibill
Lead and manage the technical support team, ensuring efficient task allocation and team performance.• Oversee the onboarding process for new team members, providing training and guidance.• Design and implement process improvements, including the transition from Trello to Jira.• Manage and administer Jira configurations, handling customization requests and workflow optimizations.• Conduct weekly reviews with the team and bi-weekly meetings with stakeholders to assess performance and collaboration.• Coordinate with the Customer Success team to improve cross-team communication and issue resolution.• Analyze and prioritize technical issues to ensure timely and effective support.• Maintain strong problem-solving skills and attention to detail in troubleshooting technical issues.• Write and optimize complex SQL queries to analyze data, extract insights, and support troubleshooting activities.• Communicate complex technical concepts clearly and effectively to stakeholders.
EDUCATION
ISIS C. Facchinetti
Perito Informatico
ABOUT FRANCESCO BENINCASA
I have over 15 years of experience in managing and administering IT projects for various clients.I have a passion for automating systems, administration tasks, improving efficiency, and ensuring client satisfaction.I have acquired and developed scripting, system administration, web development, and API testing skills, thanks to the opportunities and challenges I have faced in my current and previous roles.I have also demonstrated strong problem-solving, analytical, and communication skills, as well as a keen attention to detail and a dedication to excellence.I am always eager to learn new technologies and tools, and to collaborate with my team and clients to deliver exceptional results.
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