Frances Vega

About Frances Vega

Office Manager/Administrative Assistant professional with combined 15years experience in…

Experience

1. Access Navigator

   Valley Health System

   Dec 2021 — Present · Mahwah, NJ, US

   Valley\'s Culture: Mission - Enhancing lives by healing, caring and inspiring wellness. Vision - By investing in our people, programs, facilities and technology, and offering the highest quality clinical services and patient and family-centered care. Valley Health System will be the system of choice for our community. Values - We are here to SERVE & CARE. We are committed to Zero Harm, 100% Reliability and the Safety of all.• Provide a single and centralized point of patient access in primary care.• Serve as liaison between patient and provider.• Coordinate scheduling of appointments such as physicals, lab work, and sick visits.• Gather information from patient to ensure appropriate appointment is scheduled.• Employ active listening and communication skills with wide range of patients and family members from diverse socioeconomic and cultural backgrounds.• Demonstrate empathy, kindness, honesty, and compassion in difficult situations.• Apply insight and understanding about human emotions to create and maintain a positive interaction with the patient.• Interact with different roles of clinically licensed as well as non-licensed professionals.• Knowledgeable in navigating throughout the healthcare system to obtain information needed. • Possess pleasant and professional phone skills with good tone and pace.• Proven strong written and communication skills.• Able to work quickly while making accurate decisions.