Francesca Pagliarini
Workforce Planning Manager @Datacom
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WORK HISTORY
Workforce Planning Manager @Datacom
Brisbane, AU
EDUCATION
Saint Petersburg State University
Bachelor of Arts, Psychology
ITCG Cassino
Diploma, Accounting
SKILLS
ABOUT FRANCESCA PAGLIARINI
An accomplished Workforce Management professional with extensive experience in multi skilled contact centres. A demonstrated ability to deliver valuable benefits and achieve outcomes in high pressure fast paced conditions across multiple businesses. Results oriented with proven analytical and leadership skills. Highly proficient in Workforce Management practices and Telephony technology.My success is based on a true passion for learning new things, being innovative, collaborating with others and exceeding performance expectations.KEY CAPABILITIES:People & Technical LeadershipBudget, Capacity Planning & RecruitmentForecasting, Scheduling & Real Time PlanningProjects & Initiatives ImplementationData Analysis & ReportingProblem Solving & Continuous ImprovementCommunication & Stakeholder ManagementAdvanced Excel & Basic SQL KnowledgeAdvanced knowledge WFM Systems Advanced Knowledge IVR/Telephony
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