Francesca Varese
IT Ecommerce & Omnichannel Project & Service Manager @Valentino
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WORK HISTORY
IT Ecommerce & Omnichannel Project & Service Manager @Valentino
Milano, IT
Service ManagerEnsuring the stability and continuity of the eCommerce platform, overseeing daily business operations from a technical perspective. Maintaining an end‑to‑end view of issues impacting user experience and internal efficiency, driving technical and process optimisation initiatives.Key responsibilities include- Bug Management: governance of bug resolution processes in line with agreed SLAs and business priorities, coordinating vendors and internal stakeholders- Enhancements & Optimisation: formalisation and documentation of business requirements aimed at Conversion Rate Optimisation, supporting refinement and planning with cross‑functional teams- Continuous Reporting & Ticket Intelligence: analysis of recurring issues to identify root causes, definition of structural solutions, periodic reporting on platform stability and performance, and continuous R&D to foster ongoing improvement- Business As Usual & Peak Activities: leadership of the technical stream during critical business phases such as Markdown Campaigns, New Collection Launches and Fashion Shows, coordinating internal teams and external tech partners- Budget ManagementProject ManagerManaging the eCommerce Redesign (2‑year‑long project) with responsibility for end‑to‑end delivery coordination across business and technology streams. Managed the project roadmap from requirements definition to release, ensuring alignment between business goals, user experience and technical constraints.Key responsibilities include- Ownership of project planning and execution for the eCommerce Redesign, including scope definition, milestones, dependencies and delivery timelines- Coordination of cross‑functional streams, acting as single point of orchestration between Business and IT- Governance of requirements evolution during the redesign- Management of risks, priorities and trade‑offs to guarantee platform stability during redesign phases and releases- Budget Management
EDUCATION
Università degli Studi di Salerno
Consulenza e Management Aziendale, Consulenza prefessionale
UIIP - Biogem
Business Analytics - 30° Edition
Università degli Studi di Salerno
Economia aziendale, Economia aziendale/manageriale
ABOUT FRANCESCA VARESE
IT eCommerce & Omnichannel Project & Service Manager
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