Francesca Stott
Customer Experience & People Director @STONEBRIDGE
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WORK HISTORY
Customer Experience & People Director @STONEBRIDGE
As a member of the Executive Team I led the creation and implementation of a company wide customer experience strategy that improved our NPS by +36 points in 12 months. I have introduced and embedded numerous processes across a number of operational teams to enhance customer satisfaction and operational efficiency. I collaborate cross-functionally to deliver operational frameworks to deliver sustainable business growth. Working with my teams to deliver video content strategies to elevate customer engagement whilst mentoring and supporting members of the Senior Management Team.
EDUCATION
AMPG
Change Management Practicioner, Change Management
Institute of Directors (IoD)
Ongoing CPD, Directorship
CIPD Qualifications
Member, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT FRANCESCA STOTT
I am a people centric, results-driven senior leader with over 20 years of experience in customer and colleague experience and transformation, operational management and cultural change. I have a proven track record of delivering measurable improvements including NPS growth, streamlined operational processes and significant cost and business improvement. Experienced in designing and embedding scalable processes, mentoring senior leaders and driving team performance through coaching and collaboration. I am passionate about creating sustainable ways of working that drive growth and improvement, empowering my teams and others to strive for and achieve exceptional outcomes.
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