Francesca Norte
Customer Success Manager @Hootsuite
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WORK HISTORY
Customer Success Manager @Hootsuite
Toronto, ON, CA
Hootsuite is a global SaaS platform that empowers organizations to manage and optimize their social media strategy at scale. With tools for publishing, engagement, analytics, social listening, and employee advocacy, Hootsuite helps brands strengthen customer relationships and generate measurable business outcomes through digital channels.
EDUCATION
Ursuline College Chatham
Ontario Secondary School Diploma
University of Waterloo
Bachelor of Arts - BA, Political Science
SKILLS
ABOUT FRANCESCA NORTE
Customer Success Manager at Hootsuite, where I partner with brands to turn social strategy into measurable business impact.I’m driven by relationships first. I believe strong customer success starts with trust, clarity, and proactive communication. In my role, I work closely with organizations to drive platform adoption, retention, and long-term growth by aligning social media strategy with broader business objectives.With experience in high-growth SaaS environments, I bring a thoughtful, data-informed approach to stakeholder alignment, value realization, and expansion. I enjoy simplifying complex challenges, building cross-functional partnerships, and helping teams feel confident in the decisions they’re making.Based in Toronto and passionate about growth, both personal and professional.
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