Francesca Longley
Head of Service Delivery @Node4
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WORK HISTORY
Head of Service Delivery @Node4
Leeds, GB
EDUCATION
The Open University
Environmental management and technology BSc (honours), Environmental Science
ABOUT FRANCESCA LONGLEY
Dynamic and results-driven leader with extensive experience in service delivery management, operational excellence, and strategic transformation. Proven ability to restructure teams, optimize processes, and deliver measurable business outcomes. Skilled in building governance frameworks, driving customer success initiatives, and fostering a culture of continuous improvement.CORE COMPETENCIES: Service Delivery Strategy & GovernanceCustomer Success & Account ManagementOperational Excellence & Incident ManagementLeadership Development & Talent ManagementProcess Optimization & Continuous ImprovementCommercial Growth & Productization
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