Francesca Lamanuzzi

IT Operations Coordinator @Consorzio Dafne

Milan, IT

As IT Operations Coordinator at Consorzio Dafne, I serve as a strategic bridge between technology and business, driving operational excellence and digital innovation within the healthcare supply chain ecosystem.I am responsible for overseeing the end-to-end management of core IT services and digital platforms—including EDI systems and intelligent data capture solutions—ensuring their stability, scalability, and continuous improvement. My role encompasses both day-to-day coordination and long-term strategic planning.I lead cross-functional initiatives and manage external support teams and technology providers, while ensuring alignment across stakeholders through effective project management methodologies. This includes the planning, execution, and monitoring of IT operations projects aimed at enhancing service quality, user experience, and ecosystem-wide collaboration.In addition, I facilitate onboarding processes, coordinate second-level troubleshooting, and gather feedback from users to guide the evolution of our digital services. I also design and deliver training programs and change management activities to ensure smooth adoption across a diverse network of internal and external actors.

Politecnico di Torino

Master’s Degree, Engineering Management

Project Management Institute

PMP

EMBA Ticinensis

Executive MBA, Business Administration and Digital Transformation

Politecnico di Torino

Bachelor’s Degree, Engineering and Management