Francesca Conte

Project and Business Development Manager @Citizens Advice

London, GB

As Project and Business Development Manager at Citizens Advice, I lead the planning, project management, and evaluation of multiple strategic and operational projects. Working at the intersection of business development, strategy, and innovation, I ensure that new business opportunities are effectively scoped, prioritised, and delivered to a high standard.Key achievements and responsibilities include- Managing multiple concurrent projects using PRINCE2-aligned methodologies, including project initiation, risk and control management, business case development, and stakeholder reporting- Coordinate logistics and scheduling across complex, multi-phase programmes (kick-offs, workshops, 1:1s, stakeholder sessions, follow-ups)- Manage surveys, monitor responses, and handle Lessons Learnt stakeholder communications- Produce high-quality deliverables including workshop decks, impact surveys, and visual summaries- Designed and implemented monthly retrospectives, regular stand-ups, and lessons learned workshops to embed a culture of continuous improvement and agile delivery across teams- Facilitating alignment between internal teams, senior leadership, and external partners to ensure smooth project setup, governance, and delivery- Applying structured project management and innovation techniques to develop new approaches and processes that improve efficiency, accountability, and organisational learning- Supporting business planning and performance reporting processes, ensuring that strategic objectives and KPIs are tracked effectively across multiple workstreams.