Francesca Agostini

Global Product Experts & Customer Care Trainers Manager @Docplanner

Rome, IT
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Mar 2023 — Present

Global Product Experts & Customer Care Trainers Manager @Docplanner

View department →

Bologna, IT

EDUCATION

2012 — 2012

School of Hospitality, Nuovo Trasporto Viaggiatori S.p.a.

Frequentazione della Scuola di Ospitalità di Nuovo Trasporto Viaggiatori S.p.a., Customer service, communication, market segmentation.

2009 — 2012

Alma Mater Studiorum – Università di Bologna

Postgraduate Degree in Language, Society and Communication, Modern Languages

2015 — 2015

Il Sole 24 Ore

Online course in Customer Service Management, Customer Service Management

2000 — 2005

Istituto "Enriques", Liceo scientifico-linguitsico.

High Scool Diploma in science education and modern languages, Scientifico-linguistico

N/A

Linkedin Learning

Instructional design

2007 — 2008

University of Leicester

Erasmus Project in Leicester (5 months), Modern Languages

2005 — 2009

Università di Pisa

Bachelor Degree in Foreign Languages and Literatures, Modern Languages

N/A

Linkedin Learning

Body Languages for Leaders

SKILLS

SabreMicrosoft ExcelEnthusiasticGdsCustomer SatisfactionTeam Player with Strong Collaborative ApproachProactive Self-StarterReliableHotelsCommunicationProblem SolvingPublic RelationsPeople SkillsFront Office SupportTourismMicrosoft OfficeSynxisCustomer ServiceTeamworkChannel ManagerEnglishStrong Organisation SkillsHighly ResponsibleFlexibilityCreative Problem-Solving SkillsHospitalityExcellent Interpersonal SkillsAbility to Work IndependetlyCateringTranslationHospitality ServiceInnovative Thinker with InitiativeHigh Level of InitiativeForeign Languages

ABOUT FRANCESCA AGOSTINI

I am a person full of initiative and a constant, reliable and open – minded worker. I like to define myself as a conscientious person who works hard and pays attention to detail. I never turn down a challenge and I am always looking for opportunities to learn something new and develop my skills as a professional but, more importantly, as a person. Thanks to my working experiences I have strong team work and public relation skills, human resources management and coordinating skills. I am firmly convinced that traveling is not only a hobby but a THERAPY to all effects. Foreign languages and cultures are to me the perfect way to never stop learning and this is exactly my goal. This is the reason why I chose to study foreign languages and cultures, studying abroad and traveling a lot. I have now become used to adapt to new situations very quickly and I am eager to learn from others. I have a great respect for hierachies and colleagues and I also have strong abilities to handle heavy workloads and operate effectively under stressful conditions.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Francesca Agostini — Global Product Experts & Customer Care Trainers Manager at Docplanner in Rome, IT | Unifers