Francesca Agostini
Global Product Experts & Customer Care Trainers Manager @Docplanner
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WORK HISTORY
Global Product Experts & Customer Care Trainers Manager @Docplanner
Bologna, IT
EDUCATION
School of Hospitality, Nuovo Trasporto Viaggiatori S.p.a.
Frequentazione della Scuola di Ospitalità di Nuovo Trasporto Viaggiatori S.p.a., Customer service, communication, market segmentation.
Alma Mater Studiorum – Università di Bologna
Postgraduate Degree in Language, Society and Communication, Modern Languages
Il Sole 24 Ore
Online course in Customer Service Management, Customer Service Management
Istituto "Enriques", Liceo scientifico-linguitsico.
High Scool Diploma in science education and modern languages, Scientifico-linguistico
Linkedin Learning
Instructional design
University of Leicester
Erasmus Project in Leicester (5 months), Modern Languages
Università di Pisa
Bachelor Degree in Foreign Languages and Literatures, Modern Languages
Linkedin Learning
Body Languages for Leaders
SKILLS
ABOUT FRANCESCA AGOSTINI
I am a person full of initiative and a constant, reliable and open – minded worker. I like to define myself as a conscientious person who works hard and pays attention to detail. I never turn down a challenge and I am always looking for opportunities to learn something new and develop my skills as a professional but, more importantly, as a person. Thanks to my working experiences I have strong team work and public relation skills, human resources management and coordinating skills. I am firmly convinced that traveling is not only a hobby but a THERAPY to all effects. Foreign languages and cultures are to me the perfect way to never stop learning and this is exactly my goal. This is the reason why I chose to study foreign languages and cultures, studying abroad and traveling a lot. I have now become used to adapt to new situations very quickly and I am eager to learn from others. I have a great respect for hierachies and colleagues and I also have strong abilities to handle heavy workloads and operate effectively under stressful conditions.
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