Francesca Adani
Experience Designer @Sainsbury's
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WORK HISTORY
Experience Designer @Sainsbury's
London, GB
Nectar Focus areas- Designing end-to-end digital experiences for customer help, problem resolution and self-serve support experiences on Nectar app and desktop - Leading UX for Contact Centre - Supporting on initiatives for future of Nectar AppKey responsibilities- Owning the full design process from discovery to delivery- Conducting user research and usability testing- Collaborating with product, engineering, brand, and marketing teams- Facilitating workshops and cross-functional design sessions- Advocating for customer-first solutions and design thinking- Shaping roadmaps and strategic priorities through stakeholder engagement
EDUCATION
University of the Arts London
Diploma in professional studies, Placement year
Timber Creek High School
High School Diploma, Exchange year abroad
University of the Arts London
Bachelor of Arts - BA(HONS), Illustration and visual media
Goldsmiths, University of London
Master of Science - MSc, User Experience Engineering
Istituto Sacro Cuore - Modena
Diploma di maturità, Classics and Classical Languages, Literature, and Linguistics
ABOUT FRANCESCA ADANI
I\'m an Experience Designer at Sainsbury’s working in the Nectar…
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