Frances Gilbert
Implementation Manager, Unite Us l Project Management l Stakeholder Management l Customer Success l Operations l Data Analysis l Cross-Functional Collaboration
- Role
- Implementation Manager Ii at Unite Us
- Location
- Charlottesville, US
- LinkedIn followers
- 500 followers
About Frances Gilbert
I help healthcare organizations successfully implement and scale technology that improves…
Experience
Implementation Manager Ii
Oct 2024 — Present
Manage large-scale SaaS implementations and expansions from initial discovery sessions through launch. Develop project plans with timelines ranging from 4 to 24 weeks.Implemented over 45 contracts with an aggregate contract value of $24 million in 4 years for hospitals, health plans, and government agencies.Work cross-functionally with Sales, Customer Success, Technical Solutions, Product, Engineering, and Analytics teams to ensure implementation workstreams are in-scope, on-time, and meet customers\' expectations.Build relationships with internal and external stakeholders, communicate project status, address open issues, and provide regular updates, including risks to product delivery.Serve as strategic decision-maker on notable products including Unite Us Payments (e.g, Medicaid waivers), Proactive Engagement (e.g, health plan members), and Insights (e.g, data).Use data to track implementation performance, inform decision-making, and measure success.Lead conversations about expansions, workflow optimizations, configuration requirements, EHR integrations, data delivery, and post-launch support. Conduct user training.
Education
Rhodes College
Bachelor of Arts (B.A.)
Virginia Polytechnic Institute and State University
Master of Urban Affairs
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