Frances Richards
SVP, Customer Segment Consultant @Bank of America
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WORK HISTORY
SVP, Customer Segment Consultant @Bank of America
Boston, MA, US
Drive, design and deploy new client support team enabling Financial Solutions Advisors to focus on client engagement and deepening in pursuit of their performance goals.* Implement Consumer Investments Client Services role redesign to improve client issue resolution and enhance associate experience with earlier access to professional development.
EDUCATION
Connecticut College
Bachelor's Degree, European History and American Government
Babson F.W. Olin Graduate School of Business
Master of Business Administration (M.B.A.), International Business and Marketing
SKILLS
ABOUT FRANCES RICHARDS
A results-oriented senior manager with a proven track record for developing and executing actionable business development programs:* Core competency in B2B and B2C strategy, marketing and communications with a specialty in successful multi-channel integrated initiatives.* Comfortable in complex environments – strong ability to assess opportunities, develop strategies, effectively manage and execute programs.* Recognized for cross-functional collaboration, outstanding teamwork and unwavering commitment to business success and sustainable outcomes.
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