Frances Kwok
Group Sales Manager @Four Seasons
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WORK HISTORY
Group Sales Manager @Four Seasons
Toronto, ON, CA
EDUCATION
Douglas College
Diploma, Hotel & Restaurant Management
Simon Fraser University
Bachelor of Arts (BA), Psychology
SKILLS
ABOUT FRANCES KWOK
Experienced Sales and Events Manager with a strong background in both luxury hospitality and retirement living. Currently Group Sales Manager at Four Seasons Hotel Toronto, the Global Flagship Hotel for the brand. I’ve spent over 20 years growing my career with Four Seasons across multiple cities (Vancouver, Seattle & Toronto), taking on roles in sales, catering, conference services, and operations—always with a focus on creating exceptional guest experiences and building long-term client relationships.Alongside my work in hotels, I’ve also led sales for luxury senior living communities, gaining valuable experience in consultative sales and lifestyle-focused service.With a hands-on, relationship-focused approach, I work closely with clients to deliver tailored solutions—whether it\'s coordinating a complex event, managing group sales, or navigating logistics behind the scenes. My background in Hospitality Management, combined with experience in catering, operations, negotiation, and hotel systems, has equipped me to drive results while maintaining a strong focus on service and execution.
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