Franca Dipaola

Experience

1. Client Specialist, Global Accts

   Thomson Reuters

   Jun 1997 — Present

   Responsible for a \"\"book\"\" of business of banking products and clients (including retention, growth, training and customer engagement), directly aligned with the account team.• Maintain desktop retention at client, as outlined in the compensation plan to include targeted training through the use of expert workflow knowledge.• Drive desktop sales including:(a) development & execution of on-site displacement programs(b) execute global campaigns, develop and deliver customer relevant content campaigns(c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users).• Collect and share competitive intelligence and maintain (e.g. heat maps). • Upsell and drive messaging/community building, transactions and desktop add-on modules.• Provide customer feedback directly to product development/ SBU (represent voice of the customer). • Provide as needed support to the Account Team for Demo\'s and retention on accounts to promote growth and retention • Enter relevant data into appropriate CRM systems as required.• Participate in strategic migration activities as needed

Education

• Fairleigh Dickinson University

  BS

  1983 — 1987

Skills

• Trading Systems
• Management
• Thompson One
• Strategy
• Leadership
• Thomson One
• Training
• Thomsonone
• Salesforce.com
• Capital Markets
• Market Data
• Financial Services
• Crm
• Financial Markets
• Client Services
• Investment Banking
• Bloomberg
• Customer Relationship Management (Crm)
• Equities