Fran Henry

About Fran Henry

I am an accomplished claims executive with a successful record of promoting operational, service, and team performance advancements at one of the top global commercial carriers. With over 14 years of experience progressing in senior-level roles at AIG, I honed strong leadership, organizational, and communication skills while developing a vast understanding of the insurance industry as well as the role larger corporations play in global stability. As an AVP and VP at AIG, I oversaw 100+ technical claims and management staff across multiple offices spanning the U.S. Through focused strategies that empowered staff, enhanced professional development activities, and created paths for promotion, I was able to raise morale and cultivate a culture of excellence. Consistently, my teams exceeded KPIs and goals related to service, compliance, quality, best practices, productivity, and cost controls. Blending my analytical and strategic acumen with my high-performance leadership skills enables me to promote lasting, positive change. Significant achievements throughout my career include: Collaborated with Nobel Prize winner Daniel Kahneman to build negotiation and evaluation tool for adjusters. Innovated new claims system that strengthened focus on key elements and capturing all data for swift claim resolution. Supported launch of new “No-Fault” line of business, with new specialization generating 15% cost savings. Led creation of new hire training program and integrated best practices across profit centers. Championed insourcing initiative that reduced cost per claim by over 28% and generated cost savings for insureds. With extensive experience leading teams in successful completion of strategic initiatives, I am an engaging executive who believes in her staff and proactively works to help them flourish as future corporate leaders. I am eager to network with established companies where I can draw upon my significant insurance expertise and strong interpersonal skills to inspire teams to achieve corporate goals

Experience

1. Claims Manager

   Markel

   Jan 2022 — Present

Education

• Francis Marion University

  BS

  1994 — 1997