Fran Forslund

Experience

1. Director, IT Business Systems Analysis

   Transamerica

   Aug 2022 — Present

   Lead, inspire and develop BA and QA teams, including equipping and coaching team leaders and members in their roles and responsibilities consistent with the company’s core values and company culture; provide technical guidance to team members as needed; develop and execute BA/QA growth strategy to grow the impact and capabilities of the team • Collaborate with a broad range of functional areas (e.g. Technology, Operations, Legal, Compliance, Procurement, Operational Risk Management) and roles (e.g. product owners/managers, program/project managers, scrum masters, development teams) on planning and execution of programs and projects (activities, resources, timing, dependencies, milestones, etc.) • Communicate plans, execution status and results to senior leadership, management and program/project stakeholders; support and influence decisions with key insights, data analysis & effective presentations of important factors driving the businesses • Provide thought leadership and lead execution on the utilization of automation in testing and validation • Identify and lead “test and learn” opportunities to conduct Proof of Concept projects for testing specific use cases of new technologies and capabilities that are relevant to the company’s business and operations • Proactively identify and solve complex problems to increase operational efficiency and improve the agent/client experience. • BCP/DR lead for annuity technology eApp system applications.