Fran Dougherty
Director customer care at Comcast Corporation
- Role
- Director Customer Care at Comcast
- Location
- Middletown, DE, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Director Customer Care
Jan 1985 — Present
Skills
- Call Centers
- Ip
- Solution Selling
- Operations Management
- Vendor Management
- Managed Services
- Account Management
- Performance Management
- Crm
- Change Management
- Telecommunications
- Broadband
- Leadership
- Sales Operations
- Customer Retention
- Telephony
- Customer Service
- Team Management
- Mobile Devices
- Direct Sales
- Process Improvement
- Networking
- Outsourcing
- Team Leadership
- Salesforce.com
- Coaching
- Contact Centers
- Acd
- Troubleshooting
- Management
- Team Building
- Quality Assurance
- Product Management
- Customer Support
- Service Delivery
- Technical Support
- Cross-Functional Team Leadership
- Business Analysis
- Wireless
- Hiring
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