Felipe Perrone

About Felipe Perrone

Technology has always been my passion! I’m always keeping myself updated with new technologies and tendencies, taking trainings, participating in lectures, and reading specialized articles. I embrace new challenges, interacting with my coworkers, exchanging experiences and ideas, improving my skills and sharing knowledge with others. I believe in the continuous improvement of a routine, searching for ways to make it more efficient and simplify user experience.

Experience

1. Technical Trainer Lead

   Verkada

   Nov 2024 — Present · Chicago, IL, US

   Evangelized Verkada solutions through training and education initiatives for partners, customers, and internal employees, serving as the subject matter expert on the Verkada product suite.• Effectively presented the value proposition of Verkada solutions, encompassing network security, bandwidth requirements, physical security, product selection, and real-world deployment scenarios.• Evaluated training program effectiveness and maintained records of courses, attendance, and feedback.• Designed and developed compelling content that translated customer needs into impactful Verkada solutions, driving engagement and adoption.

Education

• Universidade Veiga de Almeida

  Bachelor's degree, Computer Science

  2005 — 2019

Skills

• Voip
• Active Directory
• Windows Server
• Webex
• Microsoft Exchange
• Macintosh Hardware
• Mac
• Itil
• Macintosh Applications
• Sql
• Network Monitoring Tools
• Operating Systems
• IT Service Management
• Team Leadership
• Mac Os
• Ca Spectrum
• Cisco Technologies
• Ip Phones
• Customer Experience
• Vmware
• Ms Project
• Windows 10
• Windows 7
• Customer Support
• Jabber
• Asset Management
• Microsoft Sql Server
• User Experience
• Spark
• Wireless Networking
• Service Desk Management
• Incident Management
• Html
• Customer Engagement
• Service Desk
• Mysql
• Reporting & Analysis
• Noc
• Android
• Microsoft Office