Francis Pena

About Francis Pena

Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a System Administrator role.Works well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

Experience

1. Laboratory Information System Analyst

   Manatee Memorial Hospital

   Nov 2018 — Present · Bradenton, FL, US

   Provides professional, competent, safe, appropriate patient care with respect to patient’s age, reference ranges and interpretive data. Manages all documentation related to QA monitors, TAT, LIS tickets, downtimes, interface issues as well as accurate data reporting. Assists in implementing new instruments and the building of new tests. Responsible for appropriate interface between instruments and Lab Computer System. Manages Computer System downtimes appropriately to facilitate workflow. Manages communication between the Laboratory and ancillary departments on and off campus sites at our facilities Manatee Memorial Hospital, Lakewood Ranch Medical Center, Fruitville Emergency Department, Sun City Emergency Department and BayShore Emergency Department. Monitors expediency or reports to Physicians, by fax or interface. Manages all aspects of the Laboratory Information System, including but not limited to CAP/Joint Commission /CMS compliance, P&P development and implementation, and system maintenance. Manages configuration/interface projects on all new lab instrumentation. Maintains a professional, cooperative interaction with all hospital departments, medical staff, and the public in keeping with the mission and philosophy of Manatee Memorial Hospital, Lakewood Ranch Medical Center and Freestanding Emergency Department. Demonstrates Service Excellence at all times. Other duties as assigned.

Education

• Keiser University

  Associate of Science (AS), Information Technology

  2010 — 2013

• University of South Florida

  Bachelor of Applied Science (BASc), Information Security / System Administration

  2014 — 2017

Skills

• Computer Hardware
• Jira-Atlassian Ticketing System
• Vmware Workstation
• Technical Support
• Software Documentation
• Software Installation
• Hyper-V
• Networking
• Desktop Support Management
• Laptops
• Help Desk Support
• Operating Systems
• Service Desk Application
• Computer Security
• Microsoft Visio
• Photoshop
• Salesforce.com Administration
• Servers
• Active Directory
• Windows Server
• Hardware
• Leadership
• Voice Over Ip (Voip)
• Mediawiki
• Network Administration
• Office 365 Administration
• Troubleshooting
• Microsoft Office
• Remote User Support
• System Administration
• Disaster Recovery