Foy

Vendor Relationship Manager @Florida Blue

Atlanta, GA, US
MOBILE NUMBERS
+16•••••••68

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WORK HISTORY

Nov 2023 — Present

Vendor Relationship Manager @Florida Blue

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US

As a Vendor Manager, also a Certified Project Manager, I am versed in the BPO, IT, and Healthcare industries. I specialize in performance management, contract negotiation, vendor relations, and process improvement. I possess a proven track record of interfacing with vendors and cross-functional teams to ensure the on-time delivery of supplier services. I am proficient in all areas of vendor management including Sourcing, RFPs, KPIs, Risk Management, and budget management. I specialize in building relationships and brokering positive communication that nets positive results for both the business and supplier partnerships.

EDUCATION

1988 — 1991

Grambling State University

Bachelor of Science (BS), Psychology

SKILLS

Software DocumentationQuality AssuranceWireless TechnologiesVoice Over Ip (Voip)VoipFiber OpticsCustomer SatisfactionCall CentersTelecommunicationsWirelessTroubleshootingTelephonyManagementTeam BuildingContact CentersCall CenterEthernetProcess ImprovementTeam LeadershipVendor ManagementCustomer ServiceBroadband

ABOUT FOY

Results-driven Vendor Manager with a proven track record of optimizing vendor performance and delivering exceptional outcomes in BPO, IT, and Healthcare industries by leveraging AI solutions. PMP certified, I excel in contract negotiation, including drafting and redlining agreements, risk mitigation, and building strategic partnerships. My expertise in performance management, contract negotiation & RFPs, and budget optimization ensures prompt delivery of supplier services while driving cost efficiencies and mitigating risks.SkillsVendor Management: Contract Negotiation, Risk Mitigation, Performance Management, Strategic Partnerships, Budget Optimization, RFPs, AI-Powered AnalyticsProject Management: PMP Certified, Cross-functional Leadership, Strategic Planning, Business Process Improvement, Change Management (PROSCI Certified)Technical Skills: Jira, Archer, Salesforce, ZOHO, Service Now, Secure, MS Office Suite, QuickBase, Google Suite, PeopleSoft, SCM, MS Teams, Zoom, Webex, Chat GPT, MS COPILOT AIIndustry Knowledge: BPO, IT, Healthcare, Medicare Advantage, Affordable Care Act (ACA)

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