Foy

About Foy

Results-driven Vendor Manager with a proven track record of optimizing vendor performance and delivering exceptional outcomes in BPO, IT, and Healthcare industries by leveraging AI solutions. PMP certified, I excel in contract negotiation, including drafting and redlining agreements, risk mitigation, and building strategic partnerships. My expertise in performance management, contract negotiation & RFPs, and budget optimization ensures prompt delivery of supplier services while driving cost efficiencies and mitigating risks.SkillsVendor Management: Contract Negotiation, Risk Mitigation, Performance Management, Strategic Partnerships, Budget Optimization, RFPs, AI-Powered AnalyticsProject Management: PMP Certified, Cross-functional Leadership, Strategic Planning, Business Process Improvement, Change Management (PROSCI Certified)Technical Skills: Jira, Archer, Salesforce, ZOHO, Service Now, Secure, MS Office Suite, QuickBase, Google Suite, PeopleSoft, SCM, MS Teams, Zoom, Webex, Chat GPT, MS COPILOT AIIndustry Knowledge: BPO, IT, Healthcare, Medicare Advantage, Affordable Care Act (ACA)

Experience

1. Vendor Relationship Manager

   Florida Blue

   Nov 2023 — Present · US

   As a Vendor Manager, also a Certified Project Manager, I am versed in the BPO, IT, and Healthcare industries. I specialize in performance management, contract negotiation, vendor relations, and process improvement. I possess a proven track record of interfacing with vendors and cross-functional teams to ensure the on-time delivery of supplier services. I am proficient in all areas of vendor management including Sourcing, RFPs, KPIs, Risk Management, and budget management. I specialize in building relationships and brokering positive communication that nets positive results for both the business and supplier partnerships.

Education

• Grambling State University

  Bachelor of Science (BS), Psychology

  1988 — 1991

Skills

• Software Documentation
• Quality Assurance
• Wireless Technologies
• Voice Over Ip (Voip)
• Voip
• Fiber Optics
• Customer Satisfaction
• Call Centers
• Telecommunications
• Wireless
• Troubleshooting
• Telephony
• Management
• Team Building
• Contact Centers
• Call Center
• Ethernet
• Process Improvement
• Team Leadership
• Vendor Management
• Customer Service
• Broadband