Mike Fowler
Director of Customer Success @Kobai
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WORK HISTORY
Director of Customer Success @Kobai
In my role at Kobai, I drive customer experience and success by leading a team of pre-sales engineers and solutions architects focused on implementing our innovative Semantic Knowledge Graph. By closely collaborating with clients, we ensured seamless integration with their data lakehouses, empowering them to enhance their data analytics and AI/ML initiatives. My efforts fostered a strong customer-centric culture that prioritized client satisfaction and success.
EDUCATION
Queen's University
Bachelor of Applied Science - BASc, Electrical Engineering
University of Ottawa
Master's degree, Interdisciplinary AI
ABOUT MIKE FOWLER
I am a strategic leader and architect who thrives at the intersection of business strategy and complex technical delivery. With over 20 years of experience, I’ve dedicated my career to guiding organizations through digital transformations—helping them build and scale impactful solutions by leveraging the power of data, analytics, and AI.My background is a blend of rigorous engineering and high-level program management. As a licensed Professional Engineer (P. Eng.) and PMP, I bring a structured, results-oriented approach to everything from leading IT initiatives as part of a $3.4B divestiture to architecting semantic knowledge graph platforms.Currently, I serve as the Director of Customer Success at Kobai, where I lead a high-performing team in helping enterprises—across energy, retail, and financial services—unlock hidden insights within their data. My focus is on reducing Time to Value (TTV) and ensuring that \"cutting-edge\" technology translates into measurable business outcomes.I am also a lifelong learner, currently pursuing a Masters of Interdisciplinary Artificial Intelligence at the University of Ottawa. I am passionate about bridging the gap between traditional enterprise architecture and the next generation of AI-driven optimization.Core Areas of Expertise:• Leadership: Strategic Planning, PMO Excellence, Product Road Mapping, and Team Mentorship.• Technology: Enterprise & Solution Architecture, Cloud Strategy (AWS/Azure/GCP), and SaaS Implementation.• Data & AI: Data Engineering, Knowledge Graphs, Machine Learning, and SQL Analytics.
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