Forum P.
Design Solution Consultant Sr Analyst @NTT DATA North America
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WORK HISTORY
Design Solution Consultant Sr Analyst @NTT DATA North America
Toronto, ON, CA
Provided support for the Salesforce platform, managing user access, profiles, permissions, roles, and custom object configurations. Investigated and resolved complex issues involving Flows, validation rules, and system automations; collaborated with developers for Apex code-level debugging when required. Performed root cause analysis of data sync failures and integration breakdowns involving external platforms, helping ensure stability across connected systems. Executed bulk data operations using Data Loader and Salesforce Inspector across UAT and production environments with strict data accuracy standards. Partnered with integration teams to troubleshoot system-level data issues, discrepancies and permission conflicts. Installed and maintained managed Salesforce packages and configured essential system settings to support new functionalities. Generated internal reports on license usage, user access, and permission sets to assist with audit readiness and system health checks. Executed CPQ integrations with Salesforce, worked with CPQ quotes and familiar with basic CPQ functionality. Managed support ticket queues using ServiceNow, ensured SLA compliance, and escalated high-priority issues to technical teams.Created and maintained knowledge base documents, support runbooks, and user guidance materials to streamline onboarding and reduce repeat issues.Contributed to structured user stories and ticket documentation in Jira to support development and issue resolution cycles.
EDUCATION
Trailhead by Salesforce
Https://Trailblazer.me/Id/Forumjp
Sardar Patel University, Vallabh Vidyanagar
Bachelor's degree, Accounting and Finance
ABOUT FORUM P.
I’m a Salesforce Certified Administrator with over 3 years of experience supporting and maintaining the Salesforce platform in complex enterprise environments. I bring a platform-wide perspective—working across configuration, troubleshooting, user support, deployment QA, and system integration to ensure seamless business operations.At NTT Data Services, I’ve configured flows, validation rules, user roles, and custom objects; supported deployment testing (QA/UAT); and collaborated with developers to debug Apex issues. I also work closely with integration teams to resolve sync errors involving tools like NetSuite and Boomi. Whether it’s ensuring data accuracy, investigating performance issues, or helping users navigate change, I’m committed to keeping systems stable and scalable.I’m currently continuing to build my technical skillset, including Apex and automation best practices, and enjoy being a bridge between business users and IT teams. Key Skills: Salesforce Platform Administration • Process Automation (Flows, Rules) • QA & UAT Support • SOQL • Data Loader • Apex Debugging Collaboration • Jira • ServiceNow • NetSuite • Boomi (basic familiarity)
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