Forrest McKay
Product Owner at Dell Technologies
- Role
- Product Owner - Services Supportassist, Techdirect at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Forrest McKay
Driving AI Innovation | Product & Program Management Leader | Transforming Customer Experience at Scale.Forrest is a seasoned technology and product management leader with over 20 years of experience delivering innovative, customer-focused solutions at global scale. He has a proven track record of driving complex initiatives from concept to execution, leading cross-functional teams in dynamic environments, and delivering measurable business impact. Recently, Forrest successfully implemented a global AI-powered chatbot for Dell TechDirect, enhancing customer experience and operational efficiency across multiple regions. Forrest is currently spearheading the development of a global Agentic Auto-Heal solution, leveraging cutting-edge AI to proactively resolve issues and optimize system performance. Throughout his career, Forrest has championed the full lifecycle of numerous large-scale telecom, cloud, mobile, and embedded solutions—many of which have earned industry recognition and delivered millions in business value while improving billions of customer interactions worldwide. A recognized innovator, Forrest was awarded U.S. Patent #7,734,463 for pioneering an AI-driven process that improves conversational speech in IVR systems, giving his organization a strategic edge in the telecom industry. His work has been featured in InfoWorld’s Top 100 IT Projects, Speech Technology Magazine, CFO Magazine, and the UK Financial Times. Passionate about leveraging AI and emerging technologies to create solutions that delight customers and transform businesses.Specialties: Artificial Intelligence, Program Management, Product Management, Portfolio Management, Project Management, Telecom Strategy, Mobile Application Strategy, Software Application Design, Software Application Development, Business Analysis, Executive Presentations, Vendor Management, Finance, and User Interface Design.
Experience
Product Owner - Services Supportassist, Techdirect
Mar 2019 — Present · Austin, TX, US
Education
University of North Texas
Business Computer Information Systems
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