Forrest Gamba
Client Care Leader - Ecommerce | Customer Experience, CX Software
- Role
- Customer Service Manager at 260 Sample Sale
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Forrest Gamba
Adaptable professional with 10+ years of experience, a proven talent for conflict…
Experience
Customer Service Manager
Feb 2025 — Present · New York, NY, US
Own training and day to day management of 8 agents processing tickets monthly Handle ticket escalations and hold the Final Sale policy on all purchases while balancing long term customer relationships and revenue Manage and improve CX software Instance (Gorgias) with additional training resources, agent guides and process flows for a heightened customer experience Coordinate with multiple brands CS teams to fulfill customer requests during our weekly multi-brand sales Collaborate with Ecommerce team to QA website and systems to ensure ease of use for our customers during high volume sales
Education
Birmingham-Southern College
Bachelor of Arts - BA
University of Birmingham
Study Abroad
Skills
- Musical Theatre
- Performing Arts
- Piano
- Singing
- Theatre
- Event Planning
- Entrepreneurship
- Acting
- Songwriting
- Costumes
- Music
- Composition
- Vocal
- Dance
- Photography
- Customer Experience
- Classical
- Stage Management
- Social Media
- Event Management
- Costume Design
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