Ford Laxdal
Senior Technical Product Manager @Bell
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WORK HISTORY
Senior Technical Product Manager @Bell
Led a multi-million-dollar ServiceNow implementation for Knowledge Management, AI Search, and Pricing Enablement, supporting internal users- Delivered the end-to-end product suite in just 6 months—ahead of schedule and under budget—by driving rigorous cross-functional alignment across engineering, architecture, operations, and finance- Implemented AI-powered enterprise search and scalable knowledge governance workflows, utilizing data insights and user research to drastically improve search relevancy and self-serve efficiency- Managed strategic vendor partnerships to ensure high-quality technical execution and integration of AI tooling- Spearheaded organization-wide change management, comprehensive training, and rollout strategies to drive deep user adoption and operational transformation.
EDUCATION
University of Guelph
Bachelor of Commerce - BCom, Agricultural Business and Management
ABOUT FORD LAXDAL
I am a Senior Technical Product Manager who thrives at the intersection of enterprise-scale execution and rapid, AI-driven innovation. With a strong systems-thinking approach, I specialize in leveraging Large Language Models (LLMs), agentic workflows, and emerging technologies to solve complex user and operational challenges.Enterprise Impact & AI Strategy:Most recently, I led the product strategy and execution for a multi-million-dollar ServiceNow implementation, delivering a unified Knowledge Management, AI Search, and Pricing Enablement platform for over users. By driving rigorous cross-functional alignment across engineering, architecture, operations, and finance, my team delivered the entire product suite in just six months—ahead of schedule and under budget. Through implementing AI-powered enterprise search and leveraging deep user research, we significantly optimized search relevancy, usability, and self-serve outcomes.Vibe Coding & 0-to-1 Development:Beyond traditional product roadmapping, I am a hands-on builder deeply proficient in \"vibe coding\" and utilizing AI app-development environments (like Gemini Enterprise) to accelerate the product lifecycle. I actively leverage AI tools to rapidly prototype solutions, architect bespoke NLU analytics, and spin up independent, mobile-first social coordination platforms for urban running communities. I have a strong bias for iteration, proving that AI can drastically shrink the time between product logic conceptualization and a shipped MVP.As a passionate sub-3 marathoner and active fixture in the urban running scene, I am currently utilizing modern AI development tools and \"vibe coding\" to independently build a mobile-first social coordination platform. Blending my enterprise product expertise with deep domain knowledge, I am managing the end-to-end architecture, product logic, and branding. My focus is on pure real-world connection—stripping away noisy in-app chat and clinical fitness metrics to deliver a seamless, aesthetic-driven tool for run discovery and athlete coordination.Leadership & Execution:A great product is only as successful as its adoption. I excel at the operational realities of product delivery, including: Governance & Scaling, Vendor Management, GTM/ Change ManagementWhether I am defining the overarching business architecture for a corporate AI rollout or full-stack prototyping a new mobile application, my focus is always on building intelligent, highly functional experiences that drive measurable impact.
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