Fonda Sullivan

About Fonda Sullivan

Operations Executive with 20+ years leading large-scale, multi-state operations across healthcare, technology-enabled services, financial services and customer engagement functions. Known for transforming underperforming organizations, scaling multi-million-dollar service lines, optimizing workforce performance and creating operational systems that improve efficiency, quality and financial outcomes.Expert in building enterprise operating frameworks, large team leadership (up to P&L ownership, KPI/OKR design, compliance-driven environments and cross-functional strategic execution. Adept at scaling emerging business lines, modernizing workflows through data and automation and driving customer, provider and partner experience improvements.

Experience

1. Vice President Operations

   Porter

   Feb 2023 — Present

   Lead enterprise operations for a national technology-enabled clinical services organization. Oversee multi-state service delivery, workforce operations, provider management, compliance and organizational scalability across clinical and non-clinical functions.Your Health, Our Priority. Supported by advanced analytics and a compassionate Care Guide team, Porter aids members in navigating the healthcare system, securing tailored support, and coordinating comprehensive in-home and telehealth assessments with our expert clinicians. This holistic, proactive approach addresses quality measures, total cost of care, risk adjustment, and member experience.Care Coordination Redefined: Porter simplifies the way your members navigate their care by connecting the separate silos of health from scheduling appointments to securing DME.Quality and Star Ratings First: We understand the needs of your health plan and enhance the level of care for targeted members that can have the greatest impact on Quality and Star Ratings.Coordinated Gap Closure: Porter delivers a comprehensive care visit addressing quality, risk, and care gaps for your most at-risk Medicare Advantage, Medicaid, and ACA Commercial members.Reduced Readmissions: We secure the support needed for your members heal properly and manage their post-acute care with ease in the comfort of their own home.

Skills

• Employee Training
• Training & Development
• Vendor Management
• Direct Sales
• Ibm Iseries
• Credentialing
• Operations
• Performance Measurement
• Healthcare Management
• Banking
• Visio
• Recruiting
• Data Analysis
• Inside Sales
• Performance Improvement
• Analytical Skills
• Call Center
• Term Life Insurance
• Hiring
• Business Process Improvement
• As400
• Dispatching
• Microsoft Office
• Sales
• Process Improvement
• Training Delivery
• Insurance
• Lotus Notes
• Team Building
• Management
• Quality Assurance
• Employee Hiring
• Strategic Planning
• Training
• Sales Operations
• Customer Service
• Team Leadership
• Sales Support
• Business Analysis
• Leadership