Khalid J. Lowe

About Khalid J. Lowe

Owner of Always Laid Hair Extensions LLC. C.L.E.E.T. Certified…

Experience

1. Customer Service Team Manager Clg Tulsa

   AT&T

   Jan 2003 — Present · Tulsa, OK, US

   Responsible for managing a call center area or business segment. Manages specific project assignments and tasks as related to business segment. Manages exempt staff and/or Supervisor/Team Managers. Responsible for creation of solutions to business requirements. Responsible for evaluating day-to-day operations and resolving customer issues/concerns. Escalates improvement suggestions for customer retention, headcount and training. Manages customer service directives relating to policies and procedures and capital budget strategies. Plan, develop and implement specific short/long term projects in the areas of customer operations. Develops plans for the training, support and maintenance of the project. Analyzes data to identify customer needs. Develops plans targeted at improved effectiveness and efficiency. Provides guidance and assistance to department staffs, field forces, and vendors during the planning process. Maintains an operational knowledge associated with the area of responsibility.

Education

• Center Of Professional Studies C.O.P.S

  C.L.E.E.T Certified

  2015 — 2015

Skills

• Marketing
• Nonprofits
• Firearms
• Customer Satisfaction
• Training
• New Business Development
• Time Management
• Entrepreneurship
• Public Relations
• Strategy
• Direct Sales
• Recruiting
• Process Improvement
• Telecommunications
• Analysis
• Account Management
• Music
• Call Center
• Leadership Development
• Budgets
• Community Outreach
• Strategic Planning
• Microsoft Office
• Sales
• Microsoft Word
• Team Leadership
• Program Management
• Security Management
• Business Development
• Call Centers
• Social Media Marketing
• Microsoft Excel
• Personal Protection
• Operations Management
• Customer Retention
• Contract Negotiation
• Customer Service
• Security
• Physical Security
• Sales Management