Foad A.
IT Engineer @Anglo American
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WORK HISTORY
IT Engineer @Anglo American
London, GB
Windows 10 / 11 (Dell & HP and MacBook pro)• Snow Tickets, Active Directory, Service now, MDM (Intune)• Laptop builds imaging with company policies and firewall / VPN Installation.• Supporting Users with IT Issues Onsite and Remotely• User account creation of new joiner’s in Active Directory• Maintaining Spreadsheet for Asset Management of Laptop Distribution to Users.• Resolving and repairing computers in both hardware and software• Formatting, installation, restoration, recovering files and system updates on any Operating System (Windows, MacOS and Linux)• Knowledge of PXE Boot and setup of windows platform on business machines
EDUCATION
Manfredi tanari
High School Diploma
ABOUT FOAD A.
As a seasoned IT professional with a CompTIA Specialist certification, I have honed my expertise through roles at Barclays and Anglo American, where I’ve successfully led infrastructure projects and provided 2nd/3rd line support, user/application migration, and OS installation across the EMEA region. I am experienced in remote deployments and adept at managing tickets using tools like ServiceNow, Active Directory, and Accelerate.With over six years of experience as a Computer Repair Technician and a foundation in Computer Science, I bring a strong technical background and a genuine passion for solving complex hardware, software, and connectivity challenges. My ability to coordinate cross-departmental technical projects has resulted in tangible, impactful outcomes for clients. I thrive in collaborative environments, have a deadline-driven approach, and work efficiently with minimal supervision.I am now looking for an exciting new opportunity in the IT industry in the UK, where I can leverage my skills, drive, and expertise to contribute meaningfully to an organization’s success.
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