Felicia M. Johnson
Assistant Vice President | Escalations Management | Change Management | Quality Assurance | Regulatory Compliance Driving operational efficiency, customer advocacy, and risk mitigation.
- Role
- Assistant Vice President at Wells Fargo
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Felicia M. Johnson
As a strategic operations and customer experience executive, my career has been dedicated…
Experience
Assistant Vice President
Aug 2025 — Present · Phoenix, AZ, US
Lead and mentor a team of 15 bankers managing escalated customer issues and back-office support functions, overseeing approximately customer tickets annually. Direct change management initiatives and procedural updates, aligning with enterprise policies and risk standards. Partner with stakeholders to assess impacts, streamline adoption, and communicate changes effectively while implementing process enhancements and control measures in collaboration with leadership.
Education
Lindenwood University
Master of Arts - MA
Lindenwood University
Bachelor of Arts - BA
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