Flynn Murphy
Customer Success Leader at DocuSign
- Role
- Senior Manager, Customer Success Management at Docusign
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Flynn Murphy
I\'m entrepreneurial, a relationship-builder, and I have a record of building Customer Success teams from the ground up. I have recruited, hired, trained, and promoted CSMs within multiple enterprise software firms. I also have a history of maintaining high-morale teams that thrive on collaboration, teamwork, and show a drive to increase customer retention.
Experience
Senior Manager, Customer Success Management
Feb 2026 — Present · Boston, MA, US
I manage a team of high-touch Customer Success Managers who drive ROI for Enterprise and Mid-Market businesses headquartered in North America.• We maximize adoption, retention, and growth of the DocuSign Agreement Cloud within global leaders such as Walmart, 3M, and ExxonMobil.• We provide strategy consulting for more than 500 global businesses, using DocuSign\'s platform to manage operations; including sales, contracts, payments, and advanced analytics.• I also helped lead the buildout of Docusign\'s high-touch Customer Success & Account Management business units for our Mid-Market and SMB verticals.
Education
University of Arizona, Eller College of Management
MBA, Finance
2009 — 2011
University of Chicago
BA, International Studies
2001 — 2005
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