Veronica Roldan-Cancel

About Veronica Roldan-Cancel

I am a results-driven professional with over seven years of experience as a Florida Child…

Experience

1. Revenue Specialist Ii at Fl Department of Revenue Child Support Program

   FL Department of Revenue

   Jun 2018 — Present

   Manage complex in state, interstate child support cases under Title IV-D, UIFSA, and federal/state laws, ensuring compliance and timely support, including support with enforcement of international cases.• Apply UIFSA and Hague Convention standards to enforce orders across state lines and internationally, including cases in Australia, Germany, and Canada.• Coordinate with state agencies nationwide to establish and enforce child support orders, ensuring parents receive essential services regardless of location.• Maintain accurate and secure case documentation, authenticating legal documents and ensuring adherence to data-sharing protocols.• Mentor and supports colleagues on complex interstate case management, providing guidance and troubleshooting to enhance team performance and efficiency.• Collaborates with Puerto Rico’s ASUME Central Registry and local agencies to expedite interstate case processing.• Communicates effectively with customers, employers, state agencies, and international partners, providing timely updates and maintaining high service standards.• Resolves escalated cases by analyzing root causes and developing solutions to eliminate delays and discrepancies in my daily processes.• Spanish Language Support and translation services to ensure accurate case processing for Spanish-speaking families.• Trained team members on software, case systems, and troubleshooting procedures to support smooth daily operations, without the need of escalation.

Education

• American InterContinental University

  BA

  2006 — 2009

• Kaplan University

  MBA

  2009 — 2012

Skills

• Medicaid
• Medical Records
• Dreamweaver
• Policy
• Windows
• Jcaho
• Ehr
• Meditech
• Corel
• Medicare
• Healthcare Him
• Healthcare Consulting
• Visio
• Healthcare Industry
• Healthcare Management
• Provider Relations
• Health Information Management
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Medical Terminology
• Patient Safety
• Revenue Cycle
• Quality Improvement
• Accreditation
• Managed Care
• Software Documentation
• Medical Compliance
• Practice Management
• Emr
• Hospitals
• Human Resources
• Information Technology
• Data Entry
• Medicine
• Physician Relations
• Healthcare Credentialing
• Hipaa
• Administrative Assistants
• Management
• Healthcare Information Technology
• Electronic Medical Record (Emr)