Florian Neumeier

Vice President Product & Technology @yoummday

Munich, DE

Building the AI-powered work@home operating system: A next level customer experience platform that enables our network of almost global CX experts to deliver best-in-class CX in advanced customer service and sales.We digitalize the whole CX value chain to make customer service much more efficient and controllable. An with our digital and AI-based platform suite, we put our CX experts in a position to deliver significantly better service - and at the same earn more money in a flexible and self-determined way.More than 100 customers - from medium-sized companies to multinational corporations - are enthusiastic about our approach. We are turning an entire industry on its head and creating better working conditions for tens of thousands of people, which puts us in a strong growth position. This creates \"you made my day\" moments for our customers and end consumers.I am more than happy to lead all things product development, data & technology at yoummday. Over the last years, I have helped to strongly grow the team from a small group of bustling engineers to a product-driven organisation of passionate and self-reliant international cross-functional teams. Through close collaboration and a performance-oriented culture and together with both our newly formed team of data experts and our IT, we drive outcome-focused product development at a fast pace.The area of automation in CX is inspiringly limitless especially through AI and fuels my curiosity and passion for technology and used cases that really drive value. You are also curious? Contact me and find out - we are continuously hiring.

University of Navarra

Administración y Dirección de Empresas

Fraunhofer IAIS/FIT

Certified Data Scientist

INSEAD

Leading Digital Transformation and Innovation

Ludwig-Maximilians-Universität München (Ludwig Maximilian University of Munich)

Dipl.-Kfm. (Master equivalent), Business Administration, Computer Science