Florian Soyka

Manager, Hotel Performance Support- Europe @洲际酒店集团

Berlin, DE

Working for IHG®, one of the world\'s leading hotel companies. More than hotels in nearly 100 countries around the world, operating these brands - InterContinental®, Kimpton®, Crowne Plaza®, Hotel Indigo® Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, avid®,Candlewood Suites®, EVENT™ and HUALUXE®.Proactively support the effective performance delivery of circa 180 franchised and managed IHG properties in Europe.Provide support to drive metrics for a dynamic portfolio of hotels. Establish & maintain a relationship with the General Manager & Owner within current portfolio. Drive results within specific metrics identified through Operations Insights & Analytics. Maintain longer term metric results through effective monitoring and coaching of existing hotels and recently newly opened ones. Metrics: RGI, RevPar, TGOP, GOP, F&B Rev, Employee Engagement, HeartBeat (Guest Experience), Quality and Loyalty.

Albrecht-Dürer-Schule, Berufskolleg Düsseldorf

Specialised graduate in Hotel and Catering Business, Hospitality Administration/Management