Florian Eichinger

Tribe Lead Driving Collaboration to Elicit Strong Requirements @Telefónica Germany

Munich, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

Tribe Lead Driving Collaboration to Elicit Strong Requirements @Telefónica Germany

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Munich, DE

EDUCATION

1997 — 2002

Ludwig-Maximilians Universität München

M.A. (Magister Artium)

1997 — 2002

Università Ca'​ Foscari Venezia

Master of Arts - MA

SKILLS

Planning & Organizing SkillsHiring EmployeesEnterprise SoftwareWindowsSocial MediaTrelloTeam BuildingCustomer CommunityProgram ManagementService DeliveryManagementRelationship ManagementPublic SpeakingProject ManagementInstagramCommunity EngagementJiveTeam ManagementBusiness Process ImprovementIntegrationCustomer Relationship Management (Crm)Customer OrientedDistributed Team ManagementCross-Functional Team LeadershipSharepointCustomer ExperienceGo-to-Market StrategyOutsourcingFacebookMobile DevicesMarketingPartner ManagementDriving ResultsBusiness RequirementsCrmProduct ManagementProblem SolvingSaasBudgetsTrusted Business Advisor

ABOUT FLORIAN EICHINGER

With over 15 years of experience in program and product management, I specialize in leading agile transformations, building high-performing teams, and delivering scalable solutions that drive business growth. At Telefónica Germany, I’ve led the creation of a Partner Tribe, launched customer communities, and built API-driven ecosystems that enable seamless B2B integrations. My work consistently delivers measurable impact—boosting NPS by 15 points, increasing revenue by 10%, and saving over €800k annually through service optimization. Prior to Telefónica, I managed EMEA community operations at Microsoft, where I built technical forums and led support teams across multiple markets. I’m passionate about connecting strategy with execution, empowering teams, and creating customer-centric programs. Whether mentoring future leaders or driving cross-functional alignment, I bring clarity, empathy, and results. Let’s connect if you\'re building something bold and impactful.

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