Florian Apfelbach
Manager Guest Commerce @AIDA Cruises
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WORK HISTORY
Manager Guest Commerce @AIDA Cruises
Division Head of following Departments: Shore Excursions, Spa & Sport, Shop, Photo, Art Gallery, Future Cruise Sales, Casino and Media
EDUCATION
IST Düsseldorf
Betriebswirt, Hotelbetriebswirt
IST Düsseldorf
Golfbetriebsmanagement
ABOUT FLORIAN APFELBACH
Over 15 years of experience working on cruise ships around the globe, with a deep understanding of international guest expectations and onboard operations. Strong background in customer service and effective problem-solving, always aiming to exceed guest satisfaction. Naturally calm and composed personality, able to handle high-pressure situations with professionalism and empathy. Highly organized and self-motivated, focused on delivering the best results in every task and project. Accustomed to a 7-day onboard work schedule, maintaining high performance and dedication throughout. Strong attention to detail, ensuring excellence in both guest service and operational standards. Tech-savvy and passionate about implementing modern technologies to optimize workflows and guest experiences. Outstanding communication skills, both with international guests and multicultural teams.
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