Florenz David
Information Technology Specialist @Carelon Behavioral Health
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WORK HISTORY
Information Technology Specialist @Carelon Behavioral Health
Glendale, CA, US
System Administrator – MECM VDI & Help Desk ManagementAs a System Administrator, I am responsible for managing and maintaining the Microsoft Endpoint Configuration Manager (MECM) environment and Virtual Desktop Infrastructure (VDI) systems to ensure smooth and secure operations across the network. My role includes overseeing the deployment, configuration, and monitoring of VDI systems, ensuring efficient resource allocation and performance optimization. I handle user requests, troubleshoot hardware/software issues, and manage updates and patches across all systems using MECM, ensuring compliance and security standards are met.In addition to VDI management, I provide critical support to the Help Desk team, assisting with the resolution of technical issues and ensuring that end users receive timely and effective solutions. This involves diagnosing and resolving issues related to hardware, software, network connectivity, and operating systems, as well as providing guidance on best practices for system usage.Key Responsibilities:Administer, configure, and maintain the MECM environment for software deployment, patch management, and compliance reporting.Manage VDI infrastructure, ensuring reliable access, resource management, and user experience.Monitor and troubleshoot system performance, addressing issues related to both VDI and MECM components.Provide first-line and escalated support to Help Desk staff in resolving technical issues and user requests.Collaborate with cross-functional teams to ensure seamless deployment of software, updates, and patches.Ensure systems meet company security policies and best practices, implementing updates and security patches promptly.Document configurations, processes, and troubleshooting procedures for knowledge sharing and continuous improvement.My expertise in MECM and VDI management, paired with hands-on experience in help desk support
EDUCATION
ITT Technical Institute-Sylmar
Master of Computer Applications (MCA)
Ama College
Bachelor's degree
ABOUT FLORENZ DAVID
With a solid track record at AIM Specialty Health, my focus has been on leveraging negotiation skills and customer service excellence to resolve complex IT challenges. My role as an IT Analyst capitalizes on my expertise in troubleshooting and my ability to deliver robust solutions that enhance user experiences. At nscglobal, the competencies I honed include hardware and software support, anti-virus and security remediation, and driving application upgrades and testing. These experiences have shaped my professional ethos: to empower users through technology, ensuring reliability and advancing operational efficiency within the organization.
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