Florent Xuan
Emea Professional Services Director @LumApps
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WORK HISTORY
Emea Professional Services Director @LumApps
Paris, FR
Build and scale a Professional Services (PS) organization focused on customer satisfaction and aligned with the company’s sales strategy- Develop and enhance service offerings to address the needs and goals of both new and existing customers- Work closely with the Sales team on opportunity definition, scoping (SoW), rollout planning, and service proposals- Support and grow the partner ecosystem (integrators and consulting firms) to ensure successful customer deployments, both direct and through partners- Lead the growth and recruitment of the PS team as the organization scales- Establish clear monthly reporting with relevant KPIs and OKRs to track performance and guide priorities- Continuously improve deployment methods and processes to ensure efficient, repeatable, and high-quality service delivery.
EDUCATION
Universidade Federal do Rio de Janeiro
Master's degree, International Marketing
Lycée J. Perrimond
2 year technical degree (BTS), International Business and Trade
Université Paris Dauphine - PSL
Master’s Degree, Industries de Réseau et Économie Numérique (IREN)
Rennes School of Business
Master's Degree, Information Technology Business Management (ITBM)
Lycée Auguste et Louis Lumière
Baccalauréat, Litterature, philosophy, English, Italian, Portuguese and arts
SKILLS
ABOUT FLORENT XUAN
With several work experiences and a strong academic background, I come with a wealth of knowledge and a passion for open innovation, network and smart technologies. My career path encompasses project management in IS, operational and strategic marketing, communication through direct and digital channels, which has given me a holistic understanding of how to grow and maintain a strong brand and business.Contact me at f••••••••@gmail.com
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