Florence Peters

About Florence Peters

I am a goal-oriented Business Analyst with 5 years of experience in eliciting requirements, analyzing requirements and documenting requirements for business processes and clients across various domains using various elicitation techniques. I have vast experience in all phases of the Software Development Life Cycle (SDLC) including Agile and waterfall methodologies. I have excellent communication, organizational and interpersonal skills that enable me to work efficiently and effectively with cross-functional teams, stakeholders, and customers. I am a reliable, accountable, and collaborative team player with strong analytical and problem-solving skills. Core Competencies • Proficiency in Confluence • Proficiency in SnagIt • Proficiency in JIRA • Process flow diagrams •Backlog Grooming • Problem Solving skills • Software Development Circle • Agile/Scrum • Process flow diagrams • Microsoft Applications (Power point, Outlook, Teams etc.) • Requirements Elicitation • Functional Requirement • Non-Functional Requirement • User stories • User Acceptance Testing • Team Oriented • Exceptional Documentation skills • Swim lane • Acceptance Criteria •Keen Observer •Business Process improvement • Excellent listening skills • Time Management

Experience

1. Business Analyst

   Cognizant

   Mar 2019 — Present · US

   Gathering of requirements from Stakeholders, SMEs, and System Owners in order to capture business rules, processes and system requirements for various projects • Communicating with both end-users and technical team as necessary • Working with diverse stakeholders to elicit goals and requirements and translate into high-quality deliverables including analysis of alternatives, use cases, user journeys, business context diagram, and process flows • Serve as the SME for Software Change Request Process (SCR) in order to effectively manage change requests for various applications • Leading the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed such as Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens). • Collaborating with product owner in managing product backlog actively • Monitoring projects through the SDLC process using the Agile/SCRUM methodology. • Working independently with users to define concepts and clarify Functional and Nonfunctional requirements on a daily basis. • Eliciting requirements using interviews, document analysis, requirement workshop, one on one sessions, focused groups, questionnaires and translating them into functional requirements documents (FRD) • Translating business needs into clearly defined user stories and acceptance criteria. • Assist in developing test plans, test cases and perform User Acceptance Testing (UAT) • Performing manual testing with the QA tester of all end-end business processes, enhancement and break fixes.