Florence N.

WORK HISTORY

EDUCATION

ABOUT FLORENCE N.

I’m a Product Manager with 7+ years of experience leading end-to-end digital product strategy across the full customer journey, from content and discovery to e-commerce, personalisation, and retention.Passionate about building experiences that convert, retain, and delight users, especially in digitally native ecosystems.As a leader, I prioritise team success and collaboration. I create an environment where diverse ideas are encouraged, challenges are tackled head-on, and individuals grow. My ability to communicate clearly and align cross-functional teams has been instrumental in driving impactful results.Fluent in both technical and business languages, I build bridges between disciplines, building productive collaboration. Meeting new people and exchanging ideas fuels my curiosity and shapes my approach to continuous improvement.I’m also exploring how AI can unlock new value in product strategy, especially around intelligent personalisation, content optimisation, and customer support. I prototype with Python and LLM APIs to test new approaches and pressure-test product bets before scaling.