Xiuzhen Zhang
..
- Role
- Head of Quality Assurance at Trip.com Group
- Location
- Norwalk, CA, US
- LinkedIn followers
- 500 followers
About Xiuzhen Zhang
Quality assurance, User experience, E-commerce, Travel industry, US-China relations.
Experience
Head of Quality Assurance
Mar 2022 — Present
Create and implement quality strategies, as well as collaborate with cross-functional global teams to improve product quality and user experience.• Oversee service quality for the global business, including all systems, processes and procedures related to product quality and user experience. • Develop the global quality system, including KPI monitoring, user research, customer analytics, competitor analysis and expert testing.• Upgrade quality assurance system and customer analytics with AI-enabled solutions. • Design the product and service localization framework and conduct intensive user research to ensure product and service localization across over 10 major markets in Asia, Europe, and North America.
Education
Columbia University
MPA
Taiyuan University of Technology
Bachelor of Engineering, Materials Engineering
Massachusetts Institute of Technology
Sloan Fellow, MBA
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